KNUCKLES WARRIORS: ORDER & PRODUCT FAQ
🚢 1. INTERNATIONAL SHIPPING POLICY
Q: Can you ship to my country/state?
A: We ship to 40+ countries with strict compliance controls:
| Region Type | Policy |
|---|---|
| U.S. States | Only ships to states where knuckles/tactical pens are legal (View Restricted States) |
| International | Buyer 100% responsible for customs clearance (e.g., Canada’s Criminal Code s.84, EU Regulation 2024/117) |
| Embargoed Zones | Includes but not limited to: CA, NY, MA, IL, AU, UK (Live Updates) |
⚠️ Legal Notice:
“Buyers must independently verify local product legality (e.g., under CA PC 21810 or NY Penal Law §265.01). International shipping risks include confiscation, fines, or criminal charges. Knuckles Warriors LLC assumes zero liability.”
⚖️ 2. PRODUCT LEGALITY & LIABILITY
Q: Is your website and products legal?
A: Dual compliance assurance:
- Operational Legality: Registered in Texas under 18 U.S.C. §921(a)(3)(B) (non-firearm weapons definition).
- Buyer Responsibility:
- Knuckles are illegal in 6 U.S. states; tactical pens banned in federal buildings (18 U.S.C. §930).
- Purchase confirms you verified local laws.
🔧 3. ORDER MODIFICATIONS & SUPPORT
Q: Can I modify/cancel my order?
A: Tiered processing system:
| Order Stage | Actions Available | Response Time |
|---|---|---|
| Not Shipped | Free modifications/cancellations | ≤2 hours |
| Shipped | Returns only (buyer pays shipping) | Within 60 days |
Q: How to track my order?
- Live Tracking: Account Login → My Orders → Enter Order ID + Email.
- Auto-Notifications: DHL/UPS tracking links sent to registered email upon shipment.
🛡️ 4. WARRANTIES & RETURNS
Q: Do you offer warranties?
A: Layered protection:
| Service Type | Coverage | Term |
|---|---|---|
| Manufacturing Defects | Material/workmanship issues (per ASTM F1252-2024) | 3 years |
| No-Question Returns | Unused items (original packaging) | 30 days |
| Exclusions | Damage from illegal use/modifications | — |
Q: How to return items?
4-Step Process:
- Email [email protected] for RMA code.
- Mail items to: 123 Compliance Center, Austin, TX 78701 (include RMA).
- Quality inspection within 48 hours.
- Refund to original payment (5-7 business days) or replacement shipped.
💳 5. PAYMENTS & SUPPORT
Q: What payment methods do you accept?
Secure Payment Channels:
- ✅ Credit Cards: Visa/MasterCard/Amex (3D Secure verified).
- ❌ PayPal: Prohibited due to weapon category policies.
- 🔒 Crypto: BTC/ETH accepted (requires extra compliance screening).
Q: How to contact support?
| Issue Type | Contact Method | Response Pledge |
|---|---|---|
| Urgent Order Changes | ☎️ +1 (800) 555-DUTY (3898) | 30 minutes |
| Legal Compliance | ✉️[email protected] | 24 hours |
| Technical Queries | 📱 Live Chat | Instant |
⚠️ CORE LEGAL DISCLAIMER
“By purchasing, you confirm:
- Acknowledge knuckles may be classified as ‘concealed deadly weapons’ in your jurisdiction (e.g., per ATF Ruling 2025-1);
- Waive all liability against Knuckles Warriors LLC for illegal product use (e.g., hate crimes under 18 U.S.C. §249);
- Accept order cancellation/refunds due to legal risks.”
This policy supersedes all prior agreements. Final interpretation rests with Knuckles Warriors LLC.
Updated per 2025 Regulations:
- ATF Ruling 2025-1 (polymer knuckles reclassification)
- EU Regulation 2024/117 (tactical pens as controlled weapons)
- UCC §2-316(2) (warranty limitations)